A New Era in Customer Care: Dongfeng UAE Leads the Way

Abu Dhabi : Dongfeng Motors has raised the bar by providing cutting-edge facilities to deliver unmatched after-sales support.

• The partnership aims to enhance customer experience and cement the company’s position in the market.
• Facilities like extended service plans, online booking, pick-up and drop-off will give peace of mind.
• Customer relationships will be fostered through regular workshops and sessions.

Dongfeng Motors, in collaboration with MAHY Khoory Automotive, is strengthening its foothold in the UAE's automotive space by prioritizing after-sales care. With the growing competition in the automotive industry, the brand aims to provide state-of-the-art service centres, customer-centric initiatives and comprehensive warranty programs to drive long-term customer satisfaction and loyalty.

Ownership Experience - A Lifetime Commitment

As per Sajeer Salam, National After-sales Manager at Dongfeng UAE, selling a vehicle is not the end of the customer relationship, rather, it’s the beginning. By providing a smooth ownership experience, built on trust, personalized care and convenience, the brand aims to ultimately develop strong and lasting connections with the customers.

Technology Meets Personal Touch - A New Face of After Sales

The Chinese automaker is revolutionizing car servicing by making it simpler and more convenient for buyers to keep their vehicles in top notch condition. With a rapidly expanding network of next-generation service centres, the brand combines cutting-edge technology with personalized care to provide a seamless and hassle-free experience.

Each centre boasts advanced diagnostics, expert technicians, and user-friendly amenities such as online booking, comfortable lounges, and convenient pick-up and drop-off services. By putting people at the heart of its design, Dongfeng's service centres are tailored to fit effortlessly into customers' busy lives, ensuring that car maintenance is no longer a chore but a breeze.

To give drivers added peace of mind, Dongfeng provides a comprehensive warranty program, which includes flexible extended plans tailored to individual needs and covers key components to reflect the brand's unwavering commitment to engineering excellence.

Empowering Drivers, Building Trust

To take this initiative further, Dongfeng is taking a proactive approach by educating customers through regular workshops and information sessions and helping them get the most out of their vehicles. From grasping basic maintenance to navigating the latest in-car technology, these strategies aim to equip customers with the knowledge and confidence they need to take control of their driving experience.

By prioritizing transparency and understanding, the company is building a foundation of trust with its customers, fostering an enduring relationship that extends far beyond the initial purchase. Dongfeng refined its after-sales services and ensured they meet the evolving needs and expectations of its customers through vital engagement and feedback.

Through this, the brand can identify areas for improvement and efficiently make data-driven decisions that help boost the  continuous enhancement of its services. This commitment will enable Dongfeng to stay ahead of the curve, providing exceptional experience that exceeds customer expectations and bolster up its position as a market leader.